![]() Lower prices for in-state transponders are “an incentive to buy a transponder in a certain state,” said David Elder, transportation planner at the Connecticut Department of Transportation. Ned Lamont, a Democrat, to institute all-electronic tolling like most New England states is headed for a special legislative session, according to the Hartford Courant. Sinclair said the rationale for the two-tiered systems is to make money from out-of-state drivers who may travel the road infrequently, don’t have time or patience to buy a transponder from the state through which they are traveling, or are simply unaware. The area where those discounts occur for their own E-ZPasses is mainly in the Northeast.” We’re not in that part of their business. “Each state provides a discount, or doesn’t provide a discount,” he said in a phone interview. ![]() Wilkins said his organization has nothing to do with setting toll rates - that’s up to individual states. In response to a query from Stateline, E-ZPass Executive Director P.J. “Welcome! Cash rate for you, buddy!” AAA officers wrote to E-ZPass officials to express dismay back in 2012, but no changes were made. “Take that, neighbors!” scoffed Robert Sinclair, spokesman for the AAA Northeast, which counts millions of drivers among its customers. ![]() Most of the time, drivers don’t even know it - raising questions about government transparency. The number of toll roads is increasing, and in many states, drivers who bought their transponders elsewhere get charged what’s called the cash rate, a higher amount than they’d pay if they had to queue up and hand over bills and coins. Some 50 million Americans are expected to hit the roads this year, mostly during the summer tourism season. No problem: The transponder they bought in their home state registers the toll and deducts the amount from the account.īut what most travelers don’t know is that the charge is almost $2 more than if they had purchased the device in Massachusetts. This is a paid training.Zipping along the Massachusetts Turnpike, unsuspecting tourists from other states encounter an electronic toll plaza. However, you will be able to work from home once training is completed, and moved into your schedule of choice. The training schedule is Monday - Friday, 9:00AM - 5:30PM. Training is Full-Time in the Auburn office for approximately 6-8 weeks. Saturdays and Mondays are preferred for part-time employees. We can also accommodate part-time schedules, under 30 hours based on your availability, as long as you are available to train full-time per the training schedule below. We are also open on Saturdays, 9:00AM - 1:00PM, which are optional. Must be able to reliably commute to our Auburn, MA office.Must pass a drug screen and background check.Perform other duties as directed by TransCore management.Must remain professional under every circumstance with patrons and staff members.This includes clear communication with leadership staff for leaving the Customer Communications department for any reason. Adhere to structured break and lunch schedules.Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.Computer is to be logged in and phone is open and ready to take a call precisely at the beginning of a shift. Prepared to take calls and/or start workday exactly at start of shift.Responsible for maintaining a weekly average “Not Ready” of 15% or less.File applications and other paper work as necessary.Cash out and prepare deposit at the end of shift.Prepare reports to include daily Phone Call Log.Provide assistance to process/update expired credit cards, option changes, replenishment amounts, balance thresholds, address changes, add tags, process applications, and correspondence.Research toll overcharges, v-tolls, and submit for adjustments.Perform account maintenance, including address changes, vehicle changes, transponder changes, payments, adjustments, statement requests and fastener strip requests.Process telephone, email & chat inquiries, fax information/applications to customer if required.This responsibility includes ensuring E-ZPass MA patrons’ service requirements are protected and accounted for in accordance with TransCore and MassDOT’s standards of performance. The CSR enters information into the database, processes payments, and assists patrons in understanding EZPass MA procedures regarding payment options, information changes and Violations enforcement. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR is responsible for all telephone, e-mail, and chat account maintenance. Summary: Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-ZPass MA Program. ![]()
0 Comments
Leave a Reply. |